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Last updated: 24 August 2026
 

1. About this Privacy Policy
 

Labelwise Solutions Ltd (“LabelWise”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:
 

• Visit our website;

• Contact us by telephone, email or through our website;

• Request information, a quotation or our services;

• Become a customer or supplier;

• Communicate with us in connection with our services; or

• Otherwise provide personal information to us.
   

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as applicable.
 

2. Who We Are
 

Labelwise Solutions Ltd
Registered office: 116 Boulevard View, Whitchurch Lane, Bristol, BS14 0TN
Company number: 17324942
Email: enquiries@labelwisesolutions.co.uk
Telephone: 07713039420

For data protection purposes, Labelwise Solutions Ltd is the controller of the personal information covered by this Privacy Policy.
 

3. Information We Collect

Depending on how you interact with us, we may collect the following information:
 

Contact information
 

This may include:

• Name;

• Company name;

• Job title;

• Email address;

• Telephone number;

• Business address; and

• Other contact details you choose to provide.
   

Enquiry and business information

When you contact us or request our services, we may collect information such as:
 

• Details of your enquiry;

• Project requirements;

• Warehouse or operational information;

• Specifications and measurements;

• Quotations and proposals;

• Purchase and order information;

• Correspondence and communications; and

• Information necessary to provide our services.
   

Website information

When you use our website, we may collect technical information such as:
 

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Approximate location;

• Website pages visited;

• Date and time of visits; and

• Other technical information relating to how you use our website.
   

Where cookies or similar technologies are used, these are explained further in our Cookie Policy.
 

4. How We Collect Your Information

We may collect information:
 

• Directly from you when you contact us;

• When you submit an enquiry or quotation request;

• When you communicate with us by email or telephone;

• When you enter into an agreement with us;

• When you purchase or use our services;

• From your organisation or employer where you are acting on behalf of a business;

• From publicly available business information; and

• Automatically when you use our website, where applicable.
   

5. How We Use Your Information

We may use your personal information to:
 

• Respond to enquiries;

• Provide quotations and proposals;

• Provide our products and services;

• Communicate with customers, suppliers and prospective customers;

• Manage customer and supplier relationships;

• Process orders and payments;

• Arrange deliveries, installations or other services;

• Manage projects;

• Maintain business records;

• Provide customer support;

• Improve our products, services and website;

• Maintain the security of our systems and website;

• Prevent fraud or misuse;

• Comply with legal and regulatory obligations; and

• Send marketing communications where permitted by law.
   

We will only use your personal information for purposes that are compatible with the reasons for which it was collected, or where otherwise permitted by law.
 

6. Our Lawful Bases for Processing
 

We rely on one or more of the following lawful bases under applicable data protection law:

Contract
 

We may process personal information where it is necessary to enter into or perform a contract with you.

For example, we may need your contact and business details to provide a quotation, process an order or deliver our services.

Legitimate Interests
 

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing customer relationships, communicating with businesses, improving our services, protecting our business and maintaining appropriate records.
 

Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.
 

Consent

In certain circumstances, we may rely on your consent to process personal information.

Where we rely on consent, you may withdraw it at any time.
 

7. Marketing
 

We may use your contact details to provide information about our products and services where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in a marketing email;

• Contacting us using the details provided in this Privacy Policy; or

• Telling us that you no longer wish to receive marketing communications.
   

Opting out of marketing will not affect communications that are necessary for an existing business relationship, such as information about an order, quotation or service.
 

8. Who We Share Your Information With
 

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

This may include:
 

• Suppliers and manufacturers;

• Installation and subcontractor partners;

• Delivery and logistics providers;

• IT, software and hosting providers;

• Professional advisers, including accountants, solicitors and insurers;

• Payment providers and financial institutions;

• Website, analytics and marketing service providers; and

• Government, regulatory or law-enforcement authorities where legally required.
   

We require appropriate safeguards to protect personal information shared with service providers and only share information that is reasonably necessary for the relevant purpose.
 

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, as required by applicable data protection law.
 

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual or reporting requirements.
 

The length of time we retain information will depend on factors such as:

• The nature of the information;

• Why we collected it;

• Whether we have an ongoing business relationship with you;

• Our legal and regulatory obligations; and

• Whether we may need the information to establish, exercise or defend legal claims.

When information is no longer required, we will securely delete or anonymise it where appropriate.
 

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Destruction;

• Misuse;

• Alteration; and

• Unauthorised disclosure.
   

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 

12. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Ensuring the website functions correctly;

• Remembering preferences;

• Understanding how visitors use our website;

• Improving website performance; and

• Measuring marketing or advertising performance, where applicable.
   

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through our website's cookie controls.

The ICO's current guidance confirms that non-essential cookies and similar storage/access technologies generally require prior consent, unless a specific exception applies.

13. Your Data Protection Rights

Subject to applicable law, you may have rights including:
 

• The right to be informed about how we use your personal information;

• The right to access your personal information;

• The right to request correction of inaccurate or incomplete information;

• The right to request deletion of your personal information in certain circumstances;

• The right to request restriction of processing in certain circumstances;

• The right to object to certain processing, including direct marketing;

• The right to data portability in certain circumstances; and

• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and certain legal exemptions may apply.
 

14. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using:

Email: [INSERT EMAIL ADDRESS]
Address: [INSERT REGISTERED OFFICE ADDRESS]

We may need to request additional information to verify your identity before processing certain requests.

We will normally respond to a valid request within the timeframe required by applicable data protection law.
 

15. Complaints

If you have concerns about how we are using your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: ico.org.uk

The ICO is the independent supervisory authority responsible for data protection in the UK.
 

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.
 

17. Children's Information

Our website and services are intended primarily for businesses and professional users.

We do not knowingly collect personal information from children for the purposes of providing our business services.
 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

The latest version will always be published on our website, together with the date it was last updated.
 

19. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact us:
 

Labelwise Solutions Ltd
Registered office: 116 Boulevard View, Whitchurch Lane, Bristol, BS14 0TN
Email: enquiries@labelwisesolutions.co.uk
Telephone: [INSERT TELEPHONE NUMBER]

Last updated: 24 August 2026

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