TERMS AND CONDITIONS OF BUSINESS
 

Labelwise Solutions Ltd

Last updated: 24 August 2026
 

1. Introduction
 

1.1. These Terms and Conditions of Business (“Terms”) apply to all quotations, orders, projects, products and services supplied by Labelwise Solutions Ltd (“LabelWise”, “we”, “us” or “our”).
 

1.2. These Terms apply primarily to business-to-business customers.
 

1.3. Our services may include warehouse labelling, pallet racking labels, warehouse identification systems, barcode and QR-code labels, signage, bespoke labels, design, manufacture, supply, delivery and installation.
 

1.4. These Terms should be read together with the applicable quotation, proposal, specification, order confirmation, drawings or other written documentation issued by LabelWise (“Order”).
 

1.5. Where there is a conflict between these Terms and an Order, the specific terms of the Order will take precedence to the extent of the conflict.
 

2. Company Details
 

Labelwise Solutions Ltd

Registered office: [INSERT REGISTERED OFFICE ADDRESS]

Company number: [INSERT COMPANY NUMBER]

Email: [INSERT EMAIL ADDRESS]

Telephone: [INSERT TELEPHONE NUMBER]

Website: [INSERT WEBSITE ADDRESS]
 

3. Quotations
 

3.1. Unless otherwise stated, quotations issued by LabelWise are valid for 30 days from the quotation date.
 

3.2. A quotation is not a binding contract until the customer's order has been accepted by LabelWise in writing, or LabelWise has commenced work following the customer's acceptance.
 

3.3. Quotations are prepared using the information available to LabelWise at the time of quotation.
 

3.4. Unless expressly stated otherwise, quotations are based on the quantities, dimensions, specifications, access requirements, installation requirements and assumptions stated in the quotation.
 

3.5. Any assumptions, exclusions or limitations stated in the quotation form part of the agreed Order.
 

3.6. Unless expressly included, quotations exclude VAT, specialist access equipment, additional plant, structural alterations, relocation of stock, electrical works, sprinkler works, permits, storage, additional site attendance and other works not specifically identified in the quotation.
 

3.7. LabelWise reserves the right to revise a quotation where the customer's requirements or project circumstances materially change before the Order is confirmed.
 

4. Acceptance of Orders

4.1. An Order may be accepted by:

• Issuing a purchase order;

• Confirming acceptance by email;

• Making the required deposit payment; or

• Providing written or verbal instruction for LabelWise to proceed, where such instruction is subsequently confirmed or acted upon by LabelWise.
   

4.2. Once accepted, the Order forms a binding agreement between LabelWise and the customer.
 

4.3. No amendment or variation to an accepted Order will be binding unless agreed by LabelWise.
 

4.4. Where LabelWise has commenced design, production, procurement, manufacture, preparation or other work, the customer may be responsible for costs already incurred if the Order is subsequently cancelled or amended.
 

5. Customer Information and Responsibilities
 

5.1. The customer is responsible for providing LabelWise with accurate, complete and up-to-date information reasonably required to perform the Order.
 

5.2. This may include:

• Warehouse drawings;

• Rack dimensions;

• Location schedules;

• Label quantities;

• Barcode information;

• QR-code information;

• Site measurements;

• Access requirements;

• Installation requirements;

• Site restrictions;

• Health and safety information; and

• Any other information reasonably required for the project.
   

5.3. LabelWise may rely upon information supplied or approved by the customer.
 

5.4. LabelWise will not be responsible for additional costs, delays, errors or remedial work arising from inaccurate, incomplete or subsequently changed information supplied by the customer.
 

5.5. The customer must provide reasonable access to the site and cooperate with LabelWise and its employees, contractors and suppliers.
 

6. Design, Artwork and Approval
 

6.1. Where LabelWise provides drawings, artwork, layouts, specifications, proofs or other design information for approval, the customer is responsible for carefully checking the information before approval.
 

6.2. Customer approval confirms that the customer accepts the relevant information as accurate and suitable for production.
 

6.3. Once artwork, drawings or specifications have been approved, LabelWise may proceed with manufacture or production.
 

6.4. LabelWise will not normally be responsible for errors contained in artwork, dimensions, wording, quantities, barcodes, QR codes or other information that has been supplied or approved by the customer.
 

6.5. Changes requested after approval may result in additional costs and changes to the project programme.
 

6.6. Minor variations in colour, finish, material, printing or appearance may occur due to manufacturing processes and differences between digital displays and physical products.
 

7. Bespoke Products
 

7.1. Many products supplied by LabelWise are manufactured specifically for the customer's requirements.
 

7.2. Bespoke, personalised or specially manufactured products cannot normally be cancelled or returned once production or procurement has commenced, except where required by law or otherwise agreed in writing.
 

7.3. If a customer cancels or changes a bespoke Order after production, procurement or manufacture has commenced, the customer may be responsible for reasonable costs incurred by LabelWise.

8. Prices
 

8.1. Prices are based on the specification and assumptions contained within the quotation.
 

8.2. Unless expressly stated otherwise, all prices are exclusive of VAT.
 

8.3. VAT will be charged at the applicable rate.
 

8.4. Additional work, materials, labour, plant, delivery, installation or services requested by the customer or reasonably required due to changed circumstances may be charged in addition to the original quotation.
 

8.5. Where the customer requests changes to the agreed specification, quantities or programme, LabelWise may provide a revised quotation or variation price before carrying out the additional work.
 

9. Payment Terms
 

9.1. Unless otherwise agreed in writing, project payments will be made according to the following schedule:
 

30% – Order Deposit

A 30% deposit is payable upon acceptance of the quotation and confirmation of the Order.
 

40% – Delivery

A further 40% payment is payable upon delivery of the goods or materials to the customer's site.
 

30% – Completion

The remaining 30% balance is payable upon practical completion of the agreed works and installation.
 

9.2. LabelWise may not commence production, procurement or manufacture until the 30% deposit has been received.
 

9.3. The 40% delivery payment becomes due when the agreed goods or materials are delivered to site, regardless of whether installation takes place immediately or at a later agreed date.
 

9.4. The final 30% payment becomes due upon practical completion.
 

9.5. Minor snagging items that do not materially prevent the customer from using the completed works will not delay the final payment becoming due.
 

9.6. Where completion is delayed due to circumstances outside LabelWise's reasonable control, or due to the customer's failure to provide access, information, approvals or suitable site conditions, the final payment will remain payable in accordance with the agreed payment schedule.
 

9.7. Payment terms may be varied by LabelWise in writing for individual projects.
 

10. Late Payment
 

10.1. If any payment becomes overdue, LabelWise reserves the right to charge interest and compensation in accordance with applicable law.
 

10.2. LabelWise may suspend production, delivery, installation or other work where an amount due remains unpaid.
 

10.3. Any suspension caused by late payment may result in changes to the project programme.
 

10.4. LabelWise may charge reasonable additional costs arising from suspension, storage, remobilisation, additional delivery or additional labour resulting from late payment.
 

11. Delivery
 

11.1. Delivery dates are estimates unless a specific date has been expressly agreed in writing.
 

11.2. LabelWise will make reasonable efforts to meet agreed delivery dates.
 

11.3. LabelWise will not be liable for delays caused by circumstances outside its reasonable control.
 

11.4. The customer must ensure that the delivery location is suitable and accessible for the agreed delivery arrangements.
 

11.5. Additional delivery or re-delivery costs caused by the customer's failure to provide suitable access or personnel may be charged.
 

11.6. Where delivery is made to a customer's site, responsibility for the goods will be determined in accordance with the agreed Order and applicable law.
 

12. Installation
 

12.1. Where installation is included in the Order, LabelWise will carry out installation in accordance with the agreed scope.
 

12.2. The customer must ensure that the site is ready for installation before the agreed installation date.
 

12.3. The customer must provide:

• Safe access;

• Suitable working areas;

• Required site permissions;

• Information concerning known hazards;

• Access to relevant areas;

• Suitable facilities where required; and

• Cooperation from other contractors working on site.
   

12.4. Unless specifically included in the Order, LabelWise's installation scope does not include:

• Moving customer stock;

• Dismantling existing racking;

• Structural alterations;

• Electrical works;

• Sprinkler alterations;

• Building works;

• Floor repairs;

• Specialist engineering works; or

• Other works not expressly stated in the quotation.
   

12.5. Where site conditions differ materially from those anticipated or represented to LabelWise, additional work may be treated as a variation.
 

13. Site Conditions
 

13.1. LabelWise's pricing and programme are based on the site conditions and information reasonably available at the time of quotation.
 

13.2. LabelWise is not responsible for hidden or concealed conditions that could not reasonably have been identified before the Order.
 

13.3. If unexpected conditions are discovered, LabelWise may suspend the affected work until the issue has been assessed.
 

13.4. Any additional labour, plant, materials, access equipment, accommodation, transport or other costs resulting from unexpected site conditions may be charged to the customer where permitted under the Order.
 

14. Health and Safety
 

14.1. LabelWise and the customer will comply with applicable health and safety requirements.
 

14.2. The customer must inform LabelWise of known hazards, site rules and relevant restrictions before work begins.
 

14.3. LabelWise may suspend or refuse work where it reasonably believes that the working environment is unsafe.
 

14.4. Where work is suspended because of unsafe conditions outside LabelWise's control, reasonable additional costs may be charged.
 

15. Project Programme
 

15.1. Project programmes are based on the assumptions contained within the quotation.
 

15.2. Programmes may be affected by:

• Design changes;

• Customer delays;

• Delayed approvals;

• Site access;

• Other contractors;

• Material availability;

• Additional works;

• Changes in scope;

• Weather;

• Delivery issues; or

• Other circumstances outside LabelWise's reasonable control.
   

15.3. Where the customer requests an accelerated programme, additional costs may apply.
 

15.4. Accelerated works may require additional labour, extended working hours, weekend working, additional installation teams, additional plant or other resources.
 

15.5. Any such additional costs will be treated as a variation unless expressly included in the original quotation.

16. Variations and Additional Work
 

16.1. Any change to the agreed scope, specification, quantities, design, materials or programme may constitute a variation.
 

16.2. Variations may include:

• Additional labels;

• Additional materials;

• Design changes;

• Quantity changes;

• Additional installation;

• Additional labour;

• Additional plant;

• Additional access equipment;

• Weekend working;

• Extended working hours;

• Additional delivery;

• Additional site attendance;

• Remedial work resulting from customer information; or

• Changes requested after approval.
   

16.3. LabelWise will, where reasonably practicable, notify the customer of the additional cost before carrying out significant additional work.
 

16.4. Where urgent work is required to maintain the project programme, written or verbal instruction from the customer may constitute acceptance of the variation and associated costs.
 

17. Inspection and Defects
 

17.1. The customer should inspect goods as soon as reasonably practicable following delivery or installation.
 

17.2. The customer should notify LabelWise promptly of any apparent damage, shortage, defect or failure to comply with the agreed specification.
 

17.3. Where goods or services are defective or do not conform to the agreed specification, LabelWise will investigate and, where appropriate, repair, replace or otherwise remedy the issue.
 

17.4. LabelWise will not normally be responsible for defects or damage caused by:

• Incorrect installation by others;

• Misuse;

• Negligence;

• Accidental damage;

• Modification;

• Failure to follow instructions;

• Normal wear and tear; or

• Incorrect information supplied or approved by the customer.
   

17.5. Nothing in these Terms affects any statutory rights that cannot legally be excluded.
 

18. Warranties
 

18.1. Where a manufacturer's warranty applies to products supplied by LabelWise, LabelWise will pass on the benefit of that warranty where reasonably possible.
 

18.2. Any additional LabelWise warranty will be stated in the relevant quotation or Order.
 

18.3. Warranty claims may require the customer to provide photographs, product details, installation information or other reasonable evidence.
 

18.4. Nothing in these Terms excludes or limits any statutory warranty or right that cannot legally be excluded or limited.
 

19. Intellectual Property
 

19.1. All intellectual property rights in LabelWise's designs, artwork, drawings, templates, systems, processes, concepts and documentation remain the property of LabelWise or its licensors unless otherwise agreed in writing.
 

19.2. The customer may use final approved materials supplied to it for the purposes for which they were created.
 

19.3. The customer must not reproduce, modify, sell, licence or commercially exploit LabelWise's designs or intellectual property without prior written consent.
 

19.4. The customer warrants that any logos, artwork, photographs, data or other materials supplied to LabelWise do not infringe the rights of any third party.
 

20. Confidentiality
 

20.1. Each party will keep confidential information received from the other party confidential.
 

20.2. Confidential information will only be used for purposes connected with the relevant Order.
 

20.3. This obligation does not apply to information that:

• Is publicly available;

• Becomes publicly available other than through a breach of confidentiality;

• Was already lawfully known;

• Is independently developed; or

• Must be disclosed by law.
   

21. Data Protection
 

21.1. LabelWise will process personal information in accordance with applicable UK data protection legislation.
 

21.2. Further information about how LabelWise collects, uses and protects personal information is contained in our Privacy Policy.

22. Website
 

22.1. Information on the LabelWise website is provided for general information purposes.
 

22.2. While LabelWise aims to keep website information accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.
 

22.3. Product images, examples and illustrations may be for illustrative purposes.
 

22.4. LabelWise is not responsible for the content or availability of third-party websites linked from our website.
 

23. Limitation of Liability
 

23.1. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
 

23.2. Subject to clause 23.1, LabelWise will not be liable for indirect or consequential losses, including loss of profit, revenue, business opportunity or goodwill, except where such liability cannot legally be excluded.
 

23.3. Subject to clause 23.1, LabelWise's total liability arising from or in connection with an individual Order will not exceed the total amount paid or payable by the customer under that Order, unless otherwise agreed in writing.
 

23.4. LabelWise will not be responsible for losses resulting from inaccurate or incomplete information, drawings, measurements, specifications or instructions supplied by the customer.
 

23.5. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited.
 

24. Indemnity
 

24.1. Where permitted by law, the customer will indemnify LabelWise against reasonable losses, claims, costs and expenses arising from third-party claims caused by materials, artwork, data, information or intellectual property supplied by the customer where such claims result from the customer's breach of its obligations.
 

24.2. This clause does not apply to the extent that the relevant loss was caused by LabelWise's own negligence, breach or unlawful conduct.
 

25. Events Outside Our Control
 

25.1. LabelWise will not be responsible for delay or failure to perform an Order where caused by circumstances outside its reasonable control.
 

25.2. Such circumstances may include:

• Fire;

• Flood;

• Severe weather;

• Industrial disputes;

• Supplier failure;

• Material shortages;

• Transport disruption;

• Power failure;

• Cyber incidents;

• Government restrictions;

• War;

• Civil unrest;

• Epidemics or pandemics; or

• Other events beyond LabelWise's reasonable control.
   

25.3. LabelWise will take reasonable steps to minimise the effects of such circumstances.
 

26. Suspension
 

26.1. LabelWise may suspend work where:

• A payment is overdue;

• The customer materially breaches the Order;

• The site is unsafe;

• Required information has not been provided;

• Required approvals have not been provided;

• Access is unavailable; or

• Continuing the work would be unlawful or impractical.
   

26.2. Where suspension is caused by the customer, LabelWise may charge reasonable costs arising from the suspension and subsequent remobilisation.
 

27. Cancellation and Termination
 

27.1. Once an Order has been accepted, the customer may not cancel the Order without LabelWise's written agreement.
 

27.2. Where cancellation is agreed after LabelWise has commenced design, procurement, production, manufacture, delivery preparation or installation, the customer may be responsible for reasonable costs incurred.
 

27.3. LabelWise may terminate an Order where the customer commits a material breach and fails to remedy that breach within a reasonable period after written notice where the breach is capable of remedy.
 

27.4. LabelWise may terminate or suspend an Order where the customer becomes insolvent or enters administration, liquidation or another formal insolvency process, subject to applicable law.
 

27.5. Termination does not affect rights or liabilities that arose before termination.
 

28. Practical Completion
 

28.1. Practical completion means that the agreed works have been substantially completed and the customer can reasonably use the completed works for their intended purpose.
 

28.2. Minor defects, cosmetic issues or snagging items that do not materially affect the use of the works will not prevent practical completion.
 

28.3. Following practical completion, LabelWise will address reasonable outstanding snagging items within an appropriate timeframe.
 

28.4. The existence of minor snagging items will not delay the customer's obligation to pay the final 30% payment.
 

29. Customer Delays
 

29.1. The customer will be responsible for delays caused by:

• Failure to provide access;

• Failure to provide information;

• Delayed approvals;

• Site not being ready;

• Other contractors;

• Stock or equipment preventing access;

• Changes requested by the customer; or

• Other matters within the customer's reasonable control.
   

29.2. Where customer delays affect the project programme, LabelWise may revise the completion date.
 

29.3. LabelWise may charge reasonable additional costs resulting from customer delays, including labour, storage, transport, accommodation, plant, waiting time and remobilisation.
 

30. Storage
 

30.1. Where goods have been manufactured or purchased for the customer but cannot be delivered due to circumstances attributable to the customer, LabelWise may charge reasonable storage costs.
 

30.2. LabelWise may also charge reasonable costs associated with additional handling, delivery and remobilisation.
 

31. Subcontractors
 

31.1. LabelWise may use subcontractors, installers, manufacturers, suppliers and other third parties to perform parts of an Order.
 

31.2. LabelWise will remain responsible for managing the services it has agreed to provide, subject to these Terms.
 

32. Consumer Customers
 

32.1. These Terms are primarily intended for business-to-business customers.
 

32.2. Where the customer is a consumer, nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.
 

32.3. Additional consumer protection requirements may apply to consumer contracts.
 

33. Complaints and Disputes
 

33.1. Customers should raise complaints or concerns with LabelWise as soon as reasonably possible.
 

33.2. The parties will attempt to resolve disputes through good-faith discussions before commencing formal proceedings where reasonably practicable.
 

33.3. Nothing in this clause prevents either party from seeking urgent legal relief where necessary.
 

34. General
 

34.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
 

34.2. A failure or delay by LabelWise to exercise a right does not constitute a waiver of that right.
 

34.3. The customer may not transfer its rights or obligations under an Order without LabelWise's prior written consent, except where required by law.
 

34.4. LabelWise may assign or subcontract its rights or obligations where reasonably necessary to perform its business.
 

34.5. These Terms and the relevant Order constitute the agreement between LabelWise and the customer concerning the relevant products and services, subject to any documents expressly incorporated into the Order.
 

35. Governing Law and Jurisdiction
 

35.1. These Terms and all Orders are governed by the laws of England and Wales.
 

35.2. Subject to any mandatory rights applicable to consumers, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or in connection with these Terms or an Order.
 

36. Contact Details
 

For questions regarding these Terms and Conditions, please contact:
 

Labelwise Solutions Ltd

Registered office: 116 Boulevard View, Whitchurch Lane, Bristol, BS14 0TN

Email: enquiries@labelwisesolutions.co.uk

Telephone: 07713039420
[INSERT TELEPHONE NUMBER]

Website:
[INSERT WEBSITE ADDRESS]

Labelwise Solutions Ltd
SMART SOLUTIONS. SMOOTH OPERATIONS.

Last updated: 24 August 2026